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Tips for Avoiding Email Misunderstandings

Q: One of my coworkers has a knack for writing emails that instantly irritate me. We normally get along well over the phone and face-to-face interaction, so I don’t think it’s intentional. But there’s something about the way she writes and asks questions that’s really annoying. Do you have constructive tips I can pass along?

Why tech, not branches, is king for Nigerian banks

The need to reduce operational costs, become more efficient, reach the unbanked and remove long queues are some of the reasons why digital financial technology will be king in Nigeria’s financial services industry, according to BusinessDay findings. From 1892, when the first commercial bank was established in Lagos, the banking business in Africa’s largest...

Work, Life and Stuff That’s Funny

HR can be serious business. It can also be a source of comedic material. The funny and the not-so-funny. The reality is... People can be really difficult. Communication is hard. Change is hard. Work can suck. But people are really funny. And the situations we find ourselves in - at work, at home, in public - can be hilarious. Ever heard that...

Developing the Mindset for Inclusive Leadership

Efforts to reduce workplace bias and inclusion have become widespread, yet the demographics of leadership positions at most organizations remain unchanged. Research demonstrates that organizations with diverse representation and inclusive practices perform better. Last year The Wall Street Journal analyzed companies in the S&P 500 and reported that the 20 most diverse companies not only have better operating results...

3 Things You MUST Communicate to New Hires the First Day

Picture this: Your newest employee has just wrapped up Day 1 on the job. He returns home to his family, who asks him, “Well, how was it?”. Considering your current onboarding processes, how might this new employee respond? Was he impressed and excited? Or, did he feel confused or bored the entire day? According to Gallup, only 10 per cent of...